Shipping & Delivery
At Cozytraildel, we aim to make your shopping experience as smooth and reliable as possible. Below you’ll find important information about order processing, shipping times, tracking, and delivery.
Order Processing
Once your order has been placed and payment has been successfully received, it will be prepared for shipment.
Orders are typically processed within 72 hours. Processing includes order verification, quality checks, and packaging.
Please note that processing time is separate from shipping time.
Estimated Shipping Times
Shipping time begins once your order has been processed and dispatched.
Estimated delivery times are:
United States & Canada
Approximately 1–2 weeks
Australia & New Zealand
Approximately 2–4 weeks
United Kingdom & Europe
Approximately 2–4 weeks
Other Countries
Approximately 2–5 weeks
These delivery estimates apply to items that are in stock and are provided as general guidelines only. Actual delivery times may vary depending on destination, carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.
Free Shipping
We offer free shipping on orders over $40 USD.
If your order qualifies for free shipping, the applicable shipping option will be shown during checkout.
Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking information to become active after your order has been dispatched. In some cases, tracking updates may take several days to appear.
If your tracking information has not updated for an extended period, please contact us at support@cozytraildel.com and we’ll be happy to assist.
Split Shipments
Items within the same order may occasionally be shipped separately and arrive at different times if they are fulfilled from different locations.
If this happens, you may receive more than one package and more than one tracking number.
There is no additional shipping charge for split shipments.
Shipping Delays
While we work to have every order delivered within the estimated timeframe, occasional delays may occur.
High order volumes, carrier disruptions, severe weather, holidays, customs processing, or other unexpected circumstances may affect delivery times.
We appreciate your patience if your shipment takes longer than expected.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us at support@cozytraildel.com as soon as possible.
Please include your order number and any relevant information or photos that may help us review the issue.
For eligible lost or damaged shipments, we will work with you to arrange a replacement at no additional cost.
Order Changes & Cancellations
If you need to make a change to your order, please email us at support@cozytraildel.com within 24 hours of placing your order.
We will do our best to accommodate your request.
Once an order has already been processed or shipped, we may no longer be able to make changes or cancel the order.
We recommend reviewing your order details carefully before completing your purchase.
Need Help?
If you have any questions about your order, shipping, or tracking, please contact us:
Email: support@cozytraildel.com
We’re happy to help.